Purchase information
All goods are created exclusively by hand, for this reason during periods of great movement (Valentine's Day or Christmas) it may take several days to ship the goods.
Orders are usually shipped within 5 working days, but if you have special requests and needs, you can contact me before placing the order.
For all orders over 69.90 euros shipping is always free. For orders under 69.90 euros.
Shipments are made via postal service (small packet) or tracked mail of your choice.
Delivery takes 3 working days in Italy, 5 working days in the EU and two weeks in non-EU countries.
Shipments of orders with delivery between holidays (Easter, August, Christmas) may be delayed.
Deliveries are not made on Saturdays, Sundays and public holidays.
Anonymity: Each shipment is made in a plain envelope, the service is totally anonymous and no one will know what you ordered.
FORCE MAJEURE CAUSES:
The seller is exempt from all responsibility for the total or partial failure to fulfill shipments if such failure is caused by unforeseeable events and/or natural events. For example: general workers' strike, wars, natural disasters, lack of electricity, etc.
RETURNS REGULATION:
If for any reason you are not happy with your order or you want to make an exchange, you can return the products purchased, without ever having used them, within 15 days from the delivery date.
Return shipping costs are always borne by the buyer.
The conditions to be respected are the following:
-It must not have been used or washed.
-It must be intact and must not have suffered any type of damage
WE DO NOT ACCEPT RETURNS OF:
- Briefs (no type), intimate bodysuits
-Discounted items
-Items that have been used and/or damaged
-Customised/custom made items
Mary Gloom has the right to refuse returns if the products do not comply.
Please note that Mary Gloom assumes no responsibility for return shipping.
Always include the tax invoice and all the goods you intend to return inside the package.
RETURN MANAGEMENT:
For all returns there is only the refund option: the price paid for the products will be refunded, net of discounts that affect the entire value of the cart, excluding shipping costs and/or gift package.
TIMELINES AND REFUND METHOD:
The refund of the total price of the products (excluding shipping costs) will take place no later than 30 days from the date of receipt of the returned goods. The timing of the refund varies depending on the payment method you used.
PRODUCT RESPONSIBILITY:
Mary Gloom cannot in any way be held responsible for direct or indirect damages caused by the delay in delivery of an order or by the courier's loss of the same. At the time of delivery, the buyer is required to check that the package is intact and that the goods are totally present inside the package. In the event of tampering and/or breakages, the customer must immediately contest the shipment and/or delivery by affixing the writing "Goods control reserve" on the copy of the delivery document to be returned signed to the courier or other operator. The buyer is required to report any damage within 24 hours of receiving the goods to the email: marygloom_handmade@hotmail.com